Customer service in retail is at a turning point: moving away from the hotline and towards a personalized, AI-powered experience throughout the entire customer journey. In this masterclass, we show how innovative retailers are rethinking service – as a driver of customer lifetime value (CLTV), a platform experience, and a competitive advantage.
Experience live how proactive service, AI-powered self-service, personalized promotions, and specialized AI agents anticipate customer needs, personalize interactions, and relieve the burden on service teams. We'll show you how companies can create true "Moments that Matter" with a deeply integrated platform of data, automation, and agents – scalable, measurable, and relevant. For everyone who wants to not just digitize retail, but reimagine it.