The retail sector is under massive pressure to change: rising personnel costs, shortage of skilled workers, volatile customer traffic and at the same time higher expectations of employees regarding flexibility and participation.
Together, toom and plano demonstrate how modern workforce management goes far beyond traditional personnel deployment planning. The focus is on intelligent forecasts, data-driven management, and the active involvement of employees in planning processes.
Through the joint transformation journey at toom, participants gain insights into:
• the development of a future-proof workforce strategy in retail,
• the introduction of modern planning and forecasting processes,
• the balance between efficiency, service quality and employee satisfaction,
• as well as concrete added value for branch operations, managers and employees.
Furthermore, the presentation provides an outlook on the next developments in workforce management – from AI-supported planning to real-time control and more employee-centric operating models in retail.
A practical presentation for decision-makers who understand workforce management as a strategic lever for productivity, employer attractiveness and sustainable growth.
