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No missing parts: How IKEA makes AI work for the many people

AI is transforming commerce. But this is only truly valuable if people genuinely experience the benefits. In this keynote, we'll demonstrate how we view AI not as a technology project, but as an enabler for everyone. From customer-centric applications to our internal AI Movement, we'll share concrete use cases, our framework, and the approach that sets us apart: a community that not only uses AI but actively shapes it. Because AI works best when all the pieces are in place: neither the effective applications nor the competent collaborators.