What happens when smart workflows, data, and AI agents in the store not only control processes but also create experiences? In this live tour, we'll show you how modern retail technology works together across real-world use cases – from returns for the circular economy and sensor-driven in-store processes to voice-activated communication between employees and headquarters. Join us for a tour of the next-generation store – featuring real partner solutions from The Whole Group, Parloa, Adesso, flexPOS, and DEFACTO, all integrated on a single platform – the NOW AI Platform from ServiceNow. From the ear to the system, from the real-time dashboard to the customer moment – this tour demonstrates how retail is evolving.