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Jörg Heinemann

Innovation Evangelist, Innovation Management

OTTO

Jörg Heinemann has been with OTTO since June 2012 and has served as Innovation Evangelist since 2022. He also represents OTTO in the German Association for the Digital Economy (BVDW) as Lab Leader for Social Commerce. Jörg has been active in e-commerce and marketing since 1999 – initially as the founder of a mail-order company, an internet portal for students, and event formats, and later as a project manager in the cinema (Cinestar), food (Bäckerei Junge), and cruise (TUI Cruises) sectors. Throughout his career, he has remained true to his passion for innovation, marketing, and digitalization.

Sessions

📅 30.09.2026/XNUMX/XNUMX 🕐 14:45 PM - 15:15 PM 📍 Main Stage

Agentic Commerce: When AI agents shop – what happens to the customer relationship?

Agentic commerce could fundamentally change the rules of the game. When AI agents search for, evaluate, and buy products, power dynamics shift along the customer journey. What role do brand, price, trust, and… play?
📅 01.10.2026/XNUMX/XNUMX 🕐 13:45 PM - 14:15 PM 📍 Main Stage

AI as a leadership task: Culture, governance and the changing nature of work in retail

The introduction of AI is no longer solely a question of technology. Crucially, companies must learn how to win over their employees to the change, provide guidance, and sustainably embed new ways of working. The panel will discuss which…