Nino Bergfeld is Director and Retail & Consumer Goods Lead within the EMEA Central Chief Customer Office. He works closely with leading retailers and brands on their customer-centric transformation. This includes topics such as digitalization, next-generation customer loyalty, the future of the store, disruptive innovations, and AI. Nino is also Co-Host the “Retail Reality Show”, a business podcast for decision-makers in the retail and brand world. Before joining Salesforce, he worked as a management consultant at publicis sapient, among other things.