Event conditions for visitors
General Terms and Conditions for Visitors to Events organised by FLEET Events GmbH

§ 1 User conference
Due to the nature of the conference as a user congress, registration for suppliers is strictly limited. Participation as a supplier is therefore reserved exclusively for official partners of RETAIL NXT.

Users within the meaning of this regulation are all participants who work for a user company that does not itself provide consulting services or develop, manufacture or distribute ICT products or services. The only exceptions to this rule are employees of outsourced companies who work exclusively for the parent company and do not conduct third-party business.

Suppliers in the above sense are participants who work for a consulting company, a manufacturer, a software, hardware or telecommunications company or for an ICT service provider.


§ 2 Scope of application

(1) The following General Event Terms and Conditions for Visitors (hereinafter ‘General Event Terms and Conditions’) apply to participation in events organised by FLEET Events GmbH (hereinafter ‘FLEET’) and all resulting contractual relationships between FLEET and the visitor. The event terms and conditions are recognised by the purchase of the admission ticket or attendance at the event.

(2) FLEET does not recognise any terms and conditions of the Visitor that deviate from or conflict with these Terms and Conditions of Events unless FLEET has expressly agreed to a change in writing. Ancillary agreements, in particular guarantees, amendments and supplements, shall only be effective if FLEET expressly agrees to them. They must be made in writing for later verification. 
‍ § 3 Organiser / contractual partner The organiser is FLEET. By purchasing an admission ticket, a contractual relationship is established exclusively between the visitor and FLEET with regard to attending the event.

§ 4 Offers and prices

(1) Offers and prices are always subject to change. The prices include the statutory value added tax. Sales are only made in customary quantities.

(2) The sale of tickets for the event is generally prohibited.

§ 5 Use of the online offer

(1) The customer may only use the online offer for private, non-commercial purposes. The use of automated technical possibilities, such as scripts or macros, to monitor or manipulate the online offer is prohibited by FLEET.

(2) The Customer undertakes to keep all access data for the personalised area of the online access (customer account) secret and to inform FLEET immediately if this data is no longer secret. This also applies if the Customer suspects or becomes aware that his access data has been misused. In any case, however, the customer remains responsible for the unauthorised use of the online offer. All declarations of intent made using his online access (customer account) or his other access data shall be effective for and against the customer, unless the customer is not responsible for the misuse of his online access (customer account) because there has been no breach of the existing duties of care.

(3) FLEET’s online offer to purchase tickets is aimed exclusively at end customers. The purchase of tickets for the purpose of resale is prohibited.

§ 6 Conclusion of contract & right of cancellation
(1) By confirming the ‘Buy’ button at the end of the ordering process, the Customer submits a binding offer to conclude a contract for the purchase of admission tickets for FLEET events. FLEET reserves the right to reject the customer’s offer at any time without giving reasons. A legally valid contract is only concluded when the tickets are sent by e-mail.

(2) There is no right of cancellation for the sale of tickets for leisure events on a specific date in accordance with Section 312g (2) No. 9 BGB. Every order for tickets is therefore binding and obliges the customer to pay for the tickets ordered.

§ 7 Payment
(1) The total price of the order, including all fees, is due for payment by the customer immediately after conclusion of the contract (Section 5 (1)). Payment shall be made by invoice, credit card, PayPal or direct debit from a German bank account.

(2) In the event of a returned direct debit for which FLEET is not responsible, a fee of € 15.00 will be charged, which the customer must pay in addition to the invoice amount. Unauthorised cancellations of credit card payments are subject to a fee of € 25.00. The Customer must settle a returned direct debit by bank transfer to the account of FLEET Events GmbH, Commerzbank IBAN: DE55200400000621577600 within one week of the returned direct debit.

§ 8 Dispatch & return

(1) After payment, the tickets will be sent to the customer free of charge by post to the address given in the order. In the case of admission tickets for online events, the customer shall receive a link together with the admission ticket which enables him/her to access the online event (hereinafter ‘access link’).

(2) The customer must ensure that no unauthorised person comes into possession of the tickets and that they are not printed more than once or reproduced in any other way. . In the case of online events, the customer must also ensure that the access link does not come to the knowledge of unauthorised third parties and is not published for the general public. In the event of duplication, the Customer shall be liable to FLEET for any demonstrable damage incurred. FLEET reserves the right to block the Customer in this case and to issue a virtual house ban.

(3) Immediately upon receipt of the tickets, the Customer is obliged to check that the number and prices, date, time, event and venue are correct. Complaints about incorrect tickets must be made in writing to FLEET at tickets@fleet-events.de immediately after receipt. The incorrectly issued tickets must be attached to the letter.

(4) The customer has a right of cancellation up to 12 weeks before the booked event at the latest. After this time, tickets cannot be returned or refunded. Booked tickets must be returned by post to FLEET Education Events GmbH, Zirkusweg 1, 20359 Hamburg. In the event of timely cancellation and return of the booked admission ticket, FLEET will refund the nominal value of the admission ticket to the customer. Any advance booking fees paid will not be refunded. Otherwise, FLEET will only refund the face value of the ticket if an event is cancelled. FLEET will inform the customer of any cancellation of the event in good time by posting a notice on its website and, if necessary, by telephone, in writing or by email. FLEET shall not be liable for any losses, damages or expenses incurred by the Customer in the event of the cancellation of an event.

(5) If the respective event does not take place or is postponed due to circumstances for which the organiser is not responsible, such as force majeure and events of equal significance, e.g. national mourning, weather conditions, strike or war, the organiser shall not be held liable for any resulting losses or damages. In this case, the ticket will not be refunded.

(6) Lost or destroyed tickets will not be replaced by FLEET.

§ 9 Image and sound recordings
(1) In the event that image and/or sound recordings are made during a performance by persons authorised by FLEET, the visitor agrees by entering the event site that he/she may be recorded in image and/or word and that the recordings may be published and used in connection with reporting on the event without entitlement to remuneration.

(2) Image and sound recordings of the event may also be made for advertising purposes. For this purpose, the visitor grants FLEET simple, transferable licences, unlimited in terms of time, place and content, to use, edit and exploit the recordings for the promotion of the event – including in subsequent years – in respect of his right to his own image and any rights of use, ancillary copyright, personal rights or other rights that may arise.

(3) If the visitor does not agree to this, he must clearly and expressly declare this to FLEET or the persons authorised by FLEET.

(4) Further information on this can also be found in the ‘Information on data protection when taking and using photos’, which can be obtained from the organiser.

§ 10 Data transfer
(1) Collection and use of data

As part of RETAIL NXT, certain participant data is collected and processed in order to organise the event and facilitate professional exchange. This includes in particular

Participation in Masterclass or Xpo Stage sessions presented by partners of RETAIL NXT. The participant’s badge can be scanned at the entrance.

Scanning of the partner badge by other participants or partners to facilitate a targeted exchange.

Participation in exclusive side events such as lunches or pre-events (dinners), where targeted networking is made possible.

(2) Passing on contact details to partners
When participating in the above-mentioned formats, the presenting partners or other authorised recipients are given the opportunity to contact participants by e-mail, post or telephone after RETAIL NXT in order to provide further information on the topics presented or relevant products and services.

(3) Responsibility and data protection
RETAIL NXT transmits data exclusively within the framework of the conditions stated here. Any further processing of the transmitted data is the responsibility of the respective partner and is subject to their privacy policy. Participants can obtain further information on data processing directly from the respective partner.

(4) Right of cancellation
Participants can object to the forwarding or use of their data at any time. The cancellation can be sent by e-mail to datenschutz@fleet-events.de or directly via the respective partner. After receipt of the cancellation, the data concerned will no longer be used for these purposes.

(5) Data transfer to third countries
If data is transferred to partners outside the European Economic Area, they shall ensure that appropriate protective measures are taken in accordance with the applicable data protection regulations.

§ 11 House rules / Usage regulations


(1) By purchasing tickets and attending the event, the visitor recognises the house rules and rules of use of the respective venue.

(2) In addition, the following rules of use apply:

The bringing of pyrotechnic objects, flares, weapons and weapon-like objects onto the event site is strictly prohibited.

The carrying of media recording devices may be restricted (also in parts of the event). This will be publicised by means of appropriate signs.
The instructions of security and event staff must be followed.
A security check will be carried out at the entrance. Security staff are authorised to carry out visual and manual checks of bags, clothing and the body to ensure compliance with security regulations. FLEET reserves the right to refuse admission to persons who are intoxicated, aggressive or not dressed appropriately for the event without refunding the admission price.
Fire safety regulations and escape and rescue plans must be applied in the event of danger.

Every visitor is required to apply and observe the Youth Protection Act (JuSchG; see notices) and other relevant laws on the entire event site. Offences by third parties must be reported immediately to the security staff.
(3) FLEET has the domiciliary rights within the framework of the event. In this respect, FLEET reserves the right to expel persons who violate the above regulations, commit criminal offences (e.g. theft, drug dealing, assault, etc.) on the event site and/or endanger third parties or the course of the event from the event without reimbursement of the admission price and, if necessary, to press criminal charges.

(4) Wilful soiling of the event venue will be penalised with a flat-rate cleaning fee. The visitor is permitted to prove that FLEET has incurred no or only significantly less damage.

§ 12 Change of venue or date / cancellation of the event
(1) FLEET reserves the right to change the location and/or date of the event. FLEET will inform the Customer of this in good time by means of a notice on its homepage and, if necessary, by telephone, in writing or by e-mail. In this case, the customer shall have a right of cancellation if the postponement is unreasonable, which he can exercise by returning the tickets by post to FLEET Events GmbH, Zirkusweg1, 20359 Hamburg by the start of the event. The customer will be refunded the nominal amount of the ticket. A postponement shall be deemed unreasonable if the new date or venue is unreasonable for the visitor, taking into account his/her legitimate interests. However, this does not apply if the cancellation or postponement is due to force majeure (see § 7, paragraph 5).

§ 13 Special provisions for online events
(1) The access link authorises only one person to participate in the online event. Passing on the link to third parties is prohibited.

(2) The use of the services in the context of online events is only permitted in accordance with the applicable laws and in consideration of the rights of third parties. The customer may not violate legal prohibitions, common decency or the rights of third parties (copyright, trademark and data protection rights, etc.) with the content and data provided by him. The online event may not be used for fraudulent activities or activities associated with a criminal offence, harassment or other unpleasantness.

(3) FLEET reserves the right to delete data entered by customers without giving reasons, to block user profiles and to block access to the online event or individual services provided free of charge. In particular, FLEET is authorised to do so if the customer violates applicable law or the terms of use. The blocking of chargeable services is only permitted if there is an important reason.

(4) FLEET would like to point out that hardware and software errors cannot be completely ruled out given the current state of technology. No guarantee can therefore be given for this. Due to technically necessary maintenance work, 100% availability of the systems provided by FLEET cannot be guaranteed. The Customer must notify FLEET immediately in writing or by e-mail to tickets@fleet-events.de of any malfunctions or failures.

(5) The Customer must indemnify FLEET on first demand against all possible claims by third parties that are based on illegal or infringing content posted by the Customer or other behaviour by the Customer. This applies in particular to copyright, trade mark, name, data protection and competition law infringements of any kind. The Customer shall bear the costs incurred for the necessary legal defence of FLEET, including all court and lawyer’s fees in the statutory amount, unless the Customer is not responsible for the infringement.

(6) All content provided as part of the online event is the property of FLEET or the relevant organiser/exhibitor and may be protected by copyright or other intellectual property rights. This content may not be used for any other purpose without the consent of the respective rights holder. In particular, it is prohibited to extract parts of the portal and use the data elsewhere, especially in your own databases, without the consent of FLEET

§ 14 Liability

(1) Attendance at the event is always at your own risk. At demonstrations and concerts, there may be a risk of possible damage to hearing and health due to the volume.

(2) FLEET shall only be liable without limitation for damages suffered by the visitor if these are attributable to wilful or grossly negligent behaviour on the part of FLEET. In the case of slightly negligent breaches of duty, FLEET shall only be liable in the event of a breach of material contractual obligations or if FLEET has relied on trust in a special way. In this case, liability is limited to the direct damage suffered by the visitor that is typical of the contract and foreseeable at the time the contract was concluded. This also applies to breaches of duty by legal representatives and/or vicarious agents of FLEET. Liability for injury to life, limb or health remains unaffected.

§ 15 Final Provisions
(1) Offsetting against claims of FLEET is only permitted with undisputed or legally established counterclaims. The assertion of rights of retention that are not based on the same contractual relationship is excluded.

(2) Should individual provisions of these terms and conditions be wholly or partially void, invalid, and/or unenforceable, the validity of the remaining provisions shall remain unaffected.

(3) The place of performance and payment is Hamburg. The law of the Federal Republic of Germany shall apply, excluding its provisions on private international law. The application of the UN Convention on Contracts for the International Sale of Goods is excluded. This choice of law applies to consumers only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence. For merchants, legal entities under public law, or special funds under public law, the exclusive place of jurisdiction is Hamburg. However, FLEET is also entitled to bring an action at any other statutory place of jurisdiction.